In Vietnam, child protection hotline a true lifesaver
Calls of all types Operators at the child protection hotline recently took a call from the aunt who was worried that her eight-year-old nephew wouldn’t be able to attend school because he had no birth certificate. According to the aunt, the child’s mother did not take a DNA test upon her son’s birth and therefore the boy wasn’t issued a birth certificate. “We are in the process of working with authorities to help the mother register for a birth certificate for her son,” an operator from the hotline said. “If the mother refuses, authorities will fine her because the child must be given a birth certificate and he has every right to go to school.” All day, every day, phones ring off the hooks in the 50-square-meter office where the hotline is housed. Of course, while adults use the hotline to access help in relatively extreme situations, children also reach out to the hotline with their own, more unique issues: “I want to ask the switchboard operator to help me fix my phone,” “I h...